Legal & Sekretesspolicy

Legal information följer på engelska. Åtföljs av villkor för ditt köp, på svenska.

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Tretorn Sweden AB (TRETORN)
Address: Box 2005, 250 02 Helsingborg, Sweden
Telefon: +46 (0)42 127300
Fax: +46 (0)42 127350
Official registration: 1971-11-17
VAT No.: SE559012-5695

Responsible for the content: Tretorn Sweden AB

Please read these terms and conditions of use and the privacy statement carefully before using this website. By using this website, you signify/give your consent to these terms and conditions of use and the privacy statement in addition to any other law or regulation that applies to the website, the Internet, and/or the World Wide Web.


Legal notice

Terms and Conditions of Use

Welcome to TRETORN. We thank you for your interest and for visiting the web pages of TRETORN. The information offered herein is provided on the basis of the terms and conditions of use, as detailed below, concerning the use of the web pages of TRETORN.

I. Disclaimer


We have produced these web pages with the utmost care. Nonetheless, TRETORN cannot warrant the correctness, completeness, currentness and quality of the information provided herein. Hence, TRETORN excludes each and any liability for defects of quality or defects of title directly or indirectly resulting from the use of our Internet information offer, provided that these are not due to intention or gross negligence on the part of TRETORN. All offers are without obligation and not binding. TRETORN has the right, at any time, to partially or entirely discontinue the operation of the web pages of TRETORN. Owing to the nature of the Internet and of computer systems, TRETORN cannot warrant the uninterrupted availability of the web pages of TRETORN.

Misuse of the site

When using our Internet information offer, you undertake to refrain from each and any misuse of the services offered, in particular:
* not to circumvent any safety measures of the information service provided, 
* not to use any facility or to execute any applications that will result or can result in damage to the facilities or a functional failure of TRETORN.

References and links

Where reference is made to Internet offers of use by third parties (links), TRETORN shall neither assume any liability for the correctness, completeness, currentness and quality of the information provided therein, nor assume any liability for or warrant that the contents of the pages referred to are free from viruses. No illegal contents were identifiable on the linked pages at the time of linking. As these pages can, however, be modified at any time, TRETORN shall not accept any responsibility for the contents of the web pages of third parties and expressly distances itself from any and all contents of any and all linked pages that were modified after linking. The use of any links is made at the user’s own risk.

Other liability and viruses

TRETORN endeavours to keep its web pages free from viruses at all times. Nonetheless, TRETORN can neither warrant that their web pages are free from viruses nor assume any liability for damages and impairments caused by computer viruses. To ensure his or her own safety and to prevent viruses, the user should arrange for appropriate safety measures and virus scanners before downloading any information, software and documentation.

E-mail messages

If you wish to send an e-mail to TRETORN via your private e-mail account, please note that, due to the technical structures of the Internet, you will have to arrange for your own safety measures to warrant the confidentiality and integrity of the e-mail contents. If you wish to send an e-mail directly from the contact section of TRETORN, we advise you that this data will be transmitted unencrypted and that TRETORN cannot warrant the confidentiality and integrity of the e-mail.

Copyright and rights in trademarks and related signs

The contents of the web pages of TRETORN, in particular texts, pictures, illustrations, sound and video and animated files as well as their applications, are protected by copyright. It is not permitted to copy, distribute, perform or otherwise use the contents for commercial or public purposes. Furthermore, the entire content may neither be modified nor used on other Internet pages or cross-linked computers without the written consent of TRETORN and/or PUMA.

Unless stated otherwise, all marks mentioned on the web pages of TRETORN are trademarks protected by law. TRETORN protects its intellectual property, including the patents, trademarks and copyrights. No license to use the intellectual property of TRETORN or of third parties is granted by way of these web pages.

II. Privacy statement

TRETORN attaches great importance to the protection of personal data. This statement describes how we deal with collecting and managing your data. TRETORN is the data controller, see address and other information about TRETORN above.

Personal data

Most of the information we collect is very basic. Examples of user information that may be collected may include your name, address, telephone number, cell phone, e-mail address, interests and birthday (if you provide this information), credit card number that is sent to DIBS for payment transaction (please note that we will not store card number in any database) and the IP address of your computer. The personal data is used to enable the optimum handling of orders, the delivery of products, the provision of services, the handling of payments and for marketing purposes. By providing your personal data you consent to the use of the collected information in connection with the fulfillment of our commitments against you, e.g. delivery of products that you have ordered, to obtain credit information, to send information about offers and other marketing purposes. Generally, you can make use of our online offer without disclosing your identity. If you are interested in receiving informative literature, we ask for your name and other personal information. It is your own, free decision as to whether you enter these details. Your details will be saved in our organization. A limited number of persons only who are concerned with the technical processing of orders or enquiries will have access to these details. In connection with your query, data will be stored on our servers for statistical purposes that may possibly permit identification (e.g. IP address, date, time and pages viewed). It will not be used in relation to any person. We reserve the right to statistically evaluate anonymized data sets.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


While you use the Internet, you leave behind tracks of electronic information on each website you visit. This information, which is sometimes also referred to as "Clickstream" data, can be collected and saved by the server on which a website is hosted. Clickstream data can show us what type of computer and which Internet software you are using, as well as the URL of the website from which your link emanates. We take the liberty of collecting Clickstream data and use it as anonymous data to establish at an anonymous level how long visitors stay on our website, how they navigate through the site and how we can adjust our web pages even better to the needs of our visitors. This information is used to improve our website and services. Each collection and each use of Clickstream data is anonymous and of a general nature and does not contain any person-related data.


TRETORN takes all reasonable measures to safeguard the protection of your personal data. All data that TRETORN collects is stored on one or more secure database servers that cannot be accessed from outside of the TRETORN/PUMA group. All information sent between TRETORN and you in connection with the purchasing of products is encrypted.

Use of cookies

A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser. There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible then that you do not have access to some of the features on the website.

Forwarding personal information to third parties

When ordering brochures or sending enquiries, we shall use your personal information within the organization of TRETORN and PUMA Group. We shall not forward it to third parties without your express consent. We shall forward your details to parties authorized to receive such information to the extent that we are obligated to do so by law or by court order.

Right of revocation

If you wish to know what information we currently have about you, or are dissatisfied with TRETORN’s privacy policies or practices, you should send a written request or complaint to the e-mail address mentioned in the beginning. We will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify us and we will ensure the information is updated. In the case of a complaint we will take corrective action (if necessary) and will advise you of the steps taken to correct the problem.

Moreover, if you have provided us with personal data, you may demand that this data be deleted again at any given time. It is possible to have your personal data deleted by informing us accordingly to our e-mail address mentioned above stating, "Delete my personal data". Personal data will be deleted automatically when there is no longer any need for further processing.

Age requirement

You have to be 18 years old when purchasing products from TRETORN. Therefore we also do not specifically target visitors under the age of 18 in our marketing materials or other advertising.


Om du har några frågor eller funderingar vänligen kontakta oss.

Du når oss vardagar 08.00 - 16.00 på telefonnummer 042-127300 eller via mail

Frakt- och leveransinformation

När du har lagt din order kommer du att få en orderbekräftelse till din angivna e-mail-adress. 


Inom Sverige använder vi Schenker för att leverera dina varor.

Paketet levereras till ditt närmsta utlämningsställe.

När paketet har kommit till ditt utlämningställe, notifieras du via ett SMS (om du har valt detta alternativ) annars får du en avi via post.

Normal leveranstid inom Sverige beräknas till 3-5 arbetsdagar.

Fraktkostnad, Sverige:

SEK 40 och eventuell retur är fraktfri.

Resten av Europa (inom EU)

För leveranser utanför Sverige (inom EU) använder vi UPS. Paketet kommer att levereras till din dörr.

Normal leverans tid är 3-7 arbetsdagar.

UPS kontaktar dig med ett leveransbesked. Det är därför viktigt att du fyller i ditt telefonnummer när du lägger ordern.

Fraktkostnad inom Europeiska unionen (förutom Sverige):

EUR 4.

Eventuell returfrakt kostar EUR 6, detta belopp kommer att dras av när vi kreditera din retur.

Reservation för saldofel

Vi reserverar oss för att saldofel kan inträffa. Om en beställd artikel är slut i vårt lager och därmed inte kan levereras blir du kontaktad av vår kundtjänst med erbjudandet om en ersättningsvara (annan färg eller liknande produkt). Kan vi inte ta fram ett tillfredsställande alternativ får du naturligtvis pengarna tillbaka för den aktuella artikeln.

Betalning och priser


I alla våra priser ingår moms med 25%.

Vi reserverar oss för eventuella tryck- och skrivfel.


Kostnaden för frakt inom Sverige är SEK 40. Eventuell retur är fraktfri.

Fraktkostnad utanför Sverige (inom EU) är EUR 4. Eventuell returfrakt kostar EUR 6. Detta belopp drar vi när vi krediterar ditt kontokort.

Överföringen till ditt konto gör vi så snart vi fått tillbaka varan/varorna till vårt lager.

All information kring returer kommer att finnas på retursedeln bifogad i paketet.


I Tretorn Sweden e-shop betalar du varorna i förskott med ditt kontokort.

Vi tar emot Visa och Mastercard.

Alla kortköp behandlas av DIBS för säker betalning.

Om du önskar en faktura vänligen kontakta Tretorn kundtjänst.


Om du inte är nöjd med ditt köp så har du möjlighet att returnera varan inom 14 dagar.

Varan ska vara oanvänd, i originalförpackning och alla etiketter ska sitta kvar på produkten.

Med leveransen får du en retursedel med information om hur du ska gå tillväga ifall du väljer att skicka tillbaka en produkt. Denna ska fyllas i och inkluderas i returpaketet till oss.


Att returnera eller byta en produkt inom Sverige är kostnadsfritt. Du kan enbart byta en produkt till ny färg eller storlek. Ifall du önskar beställa en ny produkt hänvisar vi dig till för ny order. 

Med leveransen får du en förtryckt fraktsedel, använd denna för att returnera produkterna.

Inkludera ifylld retursedel i paketet.

Lämna in paketet på ett av Schenkers utlämningsställe.

Resten av Europa (inom EU)

Utanför Sverige (inom EU) blir kostnaden EUR 6 för returfrakten. Denna kostnad dras av vid återbetalning av produkterna du har skickat i retur vilket sker så snart produkterna anlänt till vårt lager.

Du kan enbart returnera produkter, ej byta eller beställa nya. För ny beställning vänligen besök

För att returnera en vara utanför Sverige ber vi dig att kontakta vår kundservice som kommer att maila dig en retursedel, giltig hos UPS.

När du har fått en retursedel via mail kontaktar du UPS (se för korrekt nummer) och bestämmer en tid för upphämtning av paketet.

Returer ska skickas till:

Tretorn Sweden AB

Garnisionsgatan 51

254 66 Helsingborg



Kontakta Tretorn kundtjänst via mail eller på 042-127300, så hjälper vi dig.

Size charts

Se specifikation på under kundtjänst.

Registrera ett konto
Du kan registrera ett nytt konto före ditt köp eller när du lägger din order. När du registrerar ditt konto via ”Logga in” eller "Mitt Tretorn" (se sidhuvud och sidfot på kommer vi att be dig ange ett personligt lösenord. Du kan här följa status på dina ordrar samt ändra din kontaktinformation. Logga in på ditt konto vid nästa köp.

Förändringar i dessa villkor
Vi reserverar oss för rätten att närhelst göra ändringar i våra villkor. Ändringar gjorda av TRETORN kommer att göras direkt på webbsidan och ha omedelbar genomslagskraft. Användare av denna webbsida uppmanas därför att läsa igenom villkoren regelbundet för att uppdatera sig om eventuella förändringar.

Om du har ytterligare frågor gällande våra villkor är du välkommen att kontakta oss via telefon eller e-mail (se sektionen “Kundservice” för detaljer).

© Copyright 2015 Tretorn : Alla rättigheter reserverade Legal & Sekretesspolicy.